2-Day Workshop · 29–30 Oct 2026 · Amara Singapore
Leadership Communication& Conflict Resolution
A two-day workshop on working through workplace conflict—whether you are managing a team, depending on peers, raising concerns upward or engaging external stakeholders.
Grounded in Nonviolent Communication (NVC), it gives you a structured way to move from what happened, to what matters, to a clear and workable next step.
Serving Singapore’s public sector since 2004
Why This Matters
Conflict Can Arise in Every Direction
Conflict can arise in any workplace relationship. Left unresolved, differences in expectations, priorities and perspectives can erode trust, weaken cooperation and strain working relationships.
When Feedback Feels Personal
Performance expectations, feedback and accountability can trigger defensiveness, silence or resistance.
When Priorities Compete
Differences in priorities, ownership and resources can create friction, delay decisions and weaken cooperation.
When Concerns Travel Upward
Concerns may be withheld, softened or raised too late, leaving important issues unresolved.
When External Pressures Rise
Different interests, expectations and public-facing pressures can intensify tension with external stakeholders.
When You Receive the Criticism
Blame, denial or negative messages can trigger an automatic defensive response before the issue is heard.
When Emotion Takes Over
Anger, defensiveness or resistance can shift attention from the conflict to the reaction itself.
The Capability Gap
Managing the Conversation Is Not the Same as Resolving the Conflict
You may already know how to stay composed, listen carefully and keep a difficult discussion productive. Those skills matter, but conflict resolution asks you to work beneath positions and reactions towards what each side needs and what can happen next.
Useful Conversation Skills You May Already Use
- ✗Stay composed and keep the discussion professional
- ✗Listen carefully before responding
- ✗Separate the person from the problem
- ✗Choose words carefully
- ✗Look for common ground
- ✗Keep disagreement from escalating
What Needs-Based Conflict Resolution Adds
- ✓Notice your reaction before it drives your response
- ✓Separate what happened from what you took it to mean
- ✓Identify feelings and needs beneath positions
- ✓Receive criticism without immediate defence
- ✓Express concerns honestly without blame
- ✓Turn needs into clear requests and collaborative strategies
About This Workshop
One Structured Process for Working Through Conflict
This workshop develops a needs-based approach to workplace conflict using Nonviolent Communication. You learn to distinguish observation from evaluation, recognise feelings and underlying needs, receive difficult messages empathically, express concerns without blame and make clear requests.
Practice uses workplace and cross-agency scenarios, including hierarchical, cross-departmental and public-facing situations. You move from NVC foundations to applying the process when criticism, disagreement, resistance and competing needs enter the interaction.
- 01Observe Without Judging — Separate what happened from what you think it means.
- 02Recognise Feelings & Needs — Connect emotions to the underlying needs or concerns.
- 03Understand Without Necessarily Agreeing — Listen for the concern behind another person’s words without surrendering your position.
- 04Make Clear, Doable Requests — Express what is needed next in specific, practical terms.
Who Should Attend
For People Who Need to Work Through Disagreement
Relevant to public-sector and corporate professionals whose work depends on maintaining productive relationships while addressing disagreement, feedback, resistance or competing needs.
What You'll Gain
What You Can Do Differently the Next Working Day
Build a repeatable way to respond when disagreement becomes personal, emotional or difficult to move forward.
Notice Your Reaction Before It Takes Over
Recognise anger, defensiveness, assumptions and habitual responses before they decide what you say.
Separate What Happened from What You Think It Means
Distinguish observable facts from judgments and interpretations that can provoke defensiveness.
Identify the Need Beneath the Reaction
Connect feelings and emotional responses to the underlying needs or concerns involved.
Receive Criticism Without Immediate Defence
Listen beneath blame, denial or resistance without immediately fixing, defending or losing your boundaries.
Express Concerns Without Blame
Communicate honestly while taking responsibility for your own feelings and needs.
Turn Needs into a Workable Next Step
Make clear requests, understand what may lie behind a “no” and explore collaborative strategies.
Why This Workshop Is Different
Built for Conflict Resolution, Not Just Difficult Conversations
Difficult-conversation skills are useful. This workshop places them inside a wider needs-based conflict-resolution process.
What Past Participants Say
Practical NVC Learning with Workplace Relevance
We all found the workshop incredibly valuable, and the practical insights have already made a positive impact on our daily interactions.
It is my pleasure to recommend Miki for her NVC coaching skills... Miki has a broad set of experiences to draw from... Highly recommended!
Miki effortlessly introduced new concepts and really made learning fun for me. I can say with complete confidence that I am a very different person.
Programme Outline
Two Days from NVC Foundations to Workplace Application
Day 1 builds the NVC foundation. Day 2 applies it to criticism, conflict resolution and workplace scenarios.
NVC and Workplace Conflict
- Apply the four-part NVC model
- Move beyond blame and positions
- Recognise unhelpful reaction patterns
Observing Without Evaluating
- Separate facts from interpretations
- Reduce judgment and defensiveness
- Establish a clearer basis for discussion
Recognising Feelings and Needs
- Identify feelings and underlying needs
- Connect reactions to what matters
- Use self-empathy before responding
Listening Through Criticism & Resistance
- Hear needs beneath difficult messages
- Receive blame without immediate defence
- Stay empathetic without losing boundaries
Expressing Concerns & Resolving Conflict
- Express concerns without blame
- Distinguish requests from demands
- Develop workable collaborative strategies
Applying NVC in the Workplace
- Practise hierarchical workplace situations
- Handle challenging feedback and disagreement
- Apply NVC across internal and external relationships
Your Trainer
Certified NVC Trainer with a Decade of Practice
Miki Amrita is a Certified Trainer with the Center for Nonviolent Communication and Founder and CEO of NVC.SG.
A Japanese author, speaker and mentor, she was honoured as one of the Top 10 Best Leaders in Professional Training and Coaching Companies from Singapore (2023) by CEO Insights Asia.
Her work includes corporate leadership training, personal conflict transformation and mentoring NVC practitioners.
"I took the NVC Essentials course with Miki and was impressed by her deep knowledge of NVC's purpose, principles, and process." — Tysza Gandha PhD, Mindful Movement Teacher & Researcher
Frequently Asked Questions
Frequently Asked Questions
The workshop develops a structured capability for handling disagreement, challenging feedback and conflict across workplace relationships. The justification letter sets out the course scope, dates and capability in a form suitable for an internal training request. Fees are nett per person, with government billing via Vendors@Gov / InvoiceNow.
↓ Download Justification for Approval LetterRegister Now
Leadership Communication & Conflict Resolution
9:00 am – 5:00 pm | Amara Singapore